For Ages 21+

Responsible Gaming —
Enjoy crexbd Safely

crexbd believes that the pleasure of entertainment is complete only when it is safe and controlled. Follow our responsible gaming guidelines and enjoy healthy entertainment.

Our Responsible Gaming Commitment

crexbd is a trusted betting platform. We do not only provide entertainment — we want to ensure that every player stays within their own limits. Gambling or betting is a form of entertainment — it is never a source of income or a solution to financial problems.

We give the highest priority to the wellbeing of our players. That is why we have put in place a number of safety tools and support systems. If you feel there is a problem at any time, contact our 24/7 live chat support team — they are always ready to help in Bengali.

Remember: Betting and casino games are for entertainment only. Do not place more bets in the hope of recovering money you have lost — this only makes the problem worse.

  • crexbd is a platform for people aged 21 and above only.
  • Opening an account for minors is strictly prohibited.
  • Play within a set budget — never bet beyond your means.
  • Avoid placing large bets to try to recover losses after a losing streak.
  • Never bet with borrowed money.
  • Take regular breaks and keep track of how much time you spend playing.
  • Avoid playing when you are emotional or under stress.
  • Give spending time with family and friends more importance than betting.

Our Safety Tools

crexbd provides a number of effective tools and features to support your responsible gaming. You can use all of these completely free of charge.

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect without any delay. Increasing a limit requires additional verification.

Session Time Limit

Set how long you will play in one sitting. When the set time has passed, the system will automatically alert you and close the session if needed. This helps prevent spending too much time playing.

Self-exclusion

If you feel that gaming is getting out of control, you can lock your account for a set period. During self-exclusion, you will not be able to access any games or betting.

Time-Out Feature

Use the time-out feature when you need a short break. You can take a break for any period from 24 hours up to 30 days. Your account is completely locked during the break.

Betting History Review

You can view your previous betting activity, deposit amounts, and detailed win and loss records at any time. Regular reviews help you stay aware of your own habits.

24/7 Support Service

Our specialist support team is always ready for any issue. Get instant help through live chat in Bengali. Specialist advice for gaming concerns is also available.

Age Limit — 21 Years and Above

crexbd strictly ensures that only people aged 21 and above can open an account and play on this platform. Protecting minors is our highest priority.

We may verify age at the time of account registration and at any time thereafter. If there is a suspicion that a user is a minor, the account will be suspended immediately and all deposits will be returned.

If devices in your home are accessible to minors, use an account lock or password. If you believe a minor is using your account, contact support immediately.

Check Your Gaming Behaviour

Ask yourself the questions below. If the answer to most of them is "yes", it is time to seek help.

Is betting affecting your daily life?

Think about whether you are taking time away from work, studies, or family responsibilities to spend on games. Are family or friends concerned about your betting?

Are you placing more bets to recover money you have lost?

"Chasing losses" — placing bigger bets after a loss — is a clear sign of problem gambling. It is important to move away from this habit.

Are you betting with borrowed money?

Betting with money borrowed from friends, family, or financial institutions is extremely dangerous. It is harmful both financially and mentally.

Do you feel restless when you are not playing?

If you feel anxiety, irritability, or restlessness when not betting or gaming, this may be a sign of addiction. Seek help immediately.

Need Help? We Are Here.

Contact crexbd's 24/7 Bengali live chat support or email — [email protected] — to share your concerns in complete confidence.

24/7 Live Chat Support

How to Self-Exclude

If you feel that betting or gaming is getting out of your control, self-exclusion is a brave and right step. Follow the steps below.

Important: During self-exclusion you will not receive any promotional messages or bonus offers from crexbd. The account cannot be reactivated during this period.

1

Log In to Your Account

Log in to your crexbd account and go to the "Account Settings" section.

2

Open the "Responsible Gaming" Menu

Look for the "Responsible Gaming" section in settings.

3

Choose the Self-Exclusion Option

From here you can select any period — 30 days, 6 months, or 1 year.

4

Confirm Your Request

Once you confirm your selection, the account will be locked immediately. You can also get help through live chat.

5

Review After the Set Period

Before reactivating your account at the end of the period, our support team will speak with you.

Tips for Budget and Time Management

Responsible gaming means knowing your financial and time limits and acting accordingly.

Set a Daily Budget

Decide in advance how much money you will spend on betting each day. Once you reach that limit, stop playing for the day.

Set a Winning Goal

Stop for the day once you have won a set amount. Do not let greed cause you to lose your winnings again.

Respect Your Time Limits

Do not play for hours on end without a break. Take at least a 10 to 15 minute break every hour and attend to your normal daily activities.

Protect Your Mental Health

If betting is disturbing your peace of mind, take a break straight away. Talk to family, friends, or a professional counsellor.

Frequently Asked Questions

Go to the "Responsible Gaming" section in your account settings to set a deposit limit. Choose a maximum deposit amount for any period — daily, weekly, or monthly. Reducing a limit takes effect immediately, but increasing it requires an additional verification process.

Yes, your account balance is fully protected during self-exclusion. No transactions can be made from your account during that period. Once the period ends and your account is reactivated, you will get your full balance back.

A time-out is a temporary break — typically from 24 hours up to 30 days. It is suitable for short pauses. Self-exclusion is for a longer period — typically from 30 days up to 1 year or more. During self-exclusion, the account cannot be reopened before the period ends, making it a stricter form of protection.

No. Under crexbd policy, each account is for the registered person only. Allowing anyone else to use your account is not permitted. If there are minors in your home, make sure to use a password lock on your device and keep your account details private.

Yes. If you feel that gambling or betting is having a negative impact on your life, you should seek help from a professional mental health counsellor. National mental health helplines and various counselling services are available in Bangladesh. The crexbd live chat support team can also provide initial guidance and assistance.

No. crexbd strictly enforces a 21+ age limit. People aged 18 to 20 are also not eligible to use this platform. Age is verified at the time of account registration, and if a minor registers, their account will be cancelled.

Play Safely, Stay Happy

Enjoy crexbd's entertainment by practising responsible gaming. Cricket betting, slots, or live casino — everything is at your fingertips.

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For players aged 21 and over only. Play responsibly.