crexbd Privacy Policy
Your personal information is completely secure with us — protecting your privacy through SSL encryption and strict security measures is our priority.
Introduction and Scope
crexbd is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") describes how crexbd collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure.
This Policy applies to all services on the https://crexbd.lat website, the mobile platform, and all applications associated with crexbd. By using our platform, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this Policy, please stop using our services.
crexbd provides services only to individuals aged 21 (twenty-one) or older. We follow an age verification process to prevent minors from registering.
What Information We Collect
We collect only the information necessary to provide our services, manage accounts, and meet legal obligations. The types of information are explained in detail below.
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and phone number
- Current residential address
- National ID or passport number (for KYC verification)
- Username and encrypted password
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction date, amount, and method
2.3 Technical Information
- IP address and device identifiers
- Browser type, operating system, and device model
- Cookie data and session information
- Log files and platform usage patterns
- Time zone (Bangladesh Standard Time — BST, UTC+6)
2.4 Gaming Activity Information
- Bet, win, and loss history
- Type and duration of games played
- Bonus and promotion usage details
- VIP program tier and cashback activity details
Purpose of Using Information
crexbd uses your information for the following specific purposes. We never use your information outside of these purposes.
| Purpose of Use | Detailed Description |
|---|---|
| Account Management | Handling registration, login verification, password recovery, and ensuring account security. |
| Financial Transactions | Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. |
| KYC Verification | Verifying required documents to confirm age and identity. |
| Fraud Prevention | Detecting unusual activity, preventing multiple accounts, and ensuring platform security. |
| Customer Support | Providing 24/7 support via live chat and email and resolving complaints. |
| Service Improvement | Analyzing usage patterns to improve platform performance. |
| Marketing Communications | Sending notifications about promotional offers and bonuses, subject to your consent. |
| Responsible Gaming | Identifying problematic gaming behavior and setting limits or breaks when needed. |
Cookies and Tracking Technology
crexbd uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions, security tokens, and the basic functionality of the platform. These cannot be disabled.
- Functional Cookies: Store your preferences, language settings, and personalized experience.
- Analytical Cookies: Monitor platform usage patterns to help improve the service.
4.2 Cookie Controls
You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the crexbd platform to not work properly.
Information Sharing with Third Parties
crexbd does not sell your personal information. Information is shared with third parties only in the following limited and specific circumstances.
5.1 Service Provider Partners
We work with selected partners for payment processing, technical infrastructure, and gaming software supply. These partners are given limited access only to the information needed to perform their specific tasks. They are contractually bound to uphold standards equivalent to our privacy policy.
5.2 Legal Obligations
Information may be disclosed as required by valid legal orders from competent authorities, court orders, or requests from regulatory bodies. In such cases, we provide only the information legally required.
5.3 Fraud Prevention
Information may be shared with relevant authorities as needed to prevent money laundering, fraud, or other illegal activity.
5.4 What We Never Do
- We do not sell your information to third-party marketers
- We do not collect more information than necessary
- We do not use your information for marketing purposes without your consent
- We do not give unknown or untrusted third parties access to your information
Data Security Measures
crexbd applies industry-standard security technologies and practices to protect your information. Our security measures are continuously monitored and updated.
SSL Encryption
All data transmissions are protected by 256-bit SSL/TLS encryption, which guards your information from unauthorized access during transfer.
Two-Step Verification
Optional two-step verification (2FA) is available for account access, which prevents unauthorized logins.
Secure Data Storage
All stored information is kept on encrypted servers and backed up regularly.
Auditing and Monitoring
Our systems are monitored 24/7 to detect unusual activity, and regular security audits are conducted.
Please keep in mind that transmitting data over the internet or electronic storage is not completely secure. We make every effort to protect your information, but we cannot guarantee absolute security.
Your Rights and Controls
crexbd believes you should have full control over your own information. Your rights are described below.
Right to Access Information
You can contact us at any time to find out what information we hold about you.
Right to Correction
If any of your information is incorrect, you can request a correction. Some information can also be updated directly through your account settings.
Right to Erasure
In certain circumstances you may request that your information be deleted, however information required to meet legal and regulatory obligations may need to be retained.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
Data Portability
You may request your information in a structured, machine-readable format.
Opt Out of Marketing Communications
The option to unsubscribe from marketing emails or notifications is available in your account settings at any time.
Data Retention Period
crexbd does not retain your information indefinitely. Retention periods are determined based on the type of information and relevant legal obligations.
- Active Account Data: Retained for as long as the account remains active.
- Financial Transaction Records: Retained for the period required by legal obligations.
- Technical Logs and Session Data: Retained for a limited period for security review purposes.
- Closed Account Data: Information required to meet legal obligations is retained for a specified period after the account is closed.
- Marketing Preferences: Retained until you opt out.
After the specified retention period, information is securely deleted or appropriately anonymized.
Protection of Minors
crexbd strictly prohibits providing services to anyone under the age of 21. We are fully committed to protecting children and young people.
Age verification is mandatory during the registration process. If we become aware that a minor has registered, their account will be closed immediately and all information collected from them will be securely deleted.
We ask parents to take the necessary measures to ensure their children do not use crexbd. To report use by a minor, contact [email protected].
For ages 21+
Policy Changes and Updates
crexbd may review and update this Privacy Policy from time to time. In the event of significant changes to the Policy, you will be notified in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The "Last Updated" date on this page will change
Continued use of the platform after the updated Policy is published will be considered as your acceptance of the new Policy. If you do not agree to the updated Policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our dedicated support team is always ready to assist you.
Privacy Contact
We typically respond to your data-related requests within 30 business days.
Quick Links
View our other important policy and information pages: